Frequently Asked Questions (FAQ)
1. Do you offer free shipping?
Yes! We offer free shipping on all UK orders, with no minimum purchase required.
2. When will I receive my order?
Orders are typically processed within 1–3 business days. Delivery usually takes 3–7 business days, depending on your location.
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email. You can also use the services below to track your order:
4. What payment methods do you accept?
We accept secure payments via PayPal and Stripe, including major credit and debit cards.
5. Can I cancel or change my order?
We start processing orders quickly to ensure fast delivery. If you need to make a change or cancel, please contact us immediately at support@vellure.co.uk.
6. What is your return policy?
You can return your item within 14 days of delivery if it is unused and in its original packaging. Please see our Returns & Exchanges page for more details.
7. Do you ship internationally?
Yes, we do! Vellure offers international shipping to many countries worldwide. Shipping times and fees may vary depending on the destination. You’ll see the available options and estimated delivery time at checkout. If you have any questions about shipping to your location, feel free to contact us at support@vellure.co.uk.
8. Is your packaging suitable for gifts?
Yes! Every order is delivered in elegant, gift-ready packaging—perfect for special occasions.
9. How do I contact customer support?
You can reach us via email at support@vellure.co.uk. We aim to respond within 24 hours on business days.
