Privacy Policy

Effective Date: 2025

At Vellure.co.uk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us.

1. Information We Collect

When you use our site or place an order, we may collect the following types of information:

  • Personal Data: Name, email address, billing and shipping addresses, phone number, payment details.
  • Account Information: Username, password, order history.
  • Technical Data: IP address, browser type, operating system, referring website, pages visited, and time spent.
  • Cookies and Tracking: To improve your experience and personalise content.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfil orders
  • To communicate with you regarding your order or account
  • To provide customer support
  • To personalise your shopping experience
  • To send marketing communications (only with your consent)
  • To improve our website and services

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Trusted third-party service providers, such as payment processors, shipping partners, and marketing platforms.
  • Legal authorities, if required by law or to protect our rights.

All third parties are obligated to keep your information secure and confidential.

4. International Data Transfers

As a dropshipping business, some of your data may be transferred outside the UK to trusted suppliers or platforms. We ensure that such transfers comply with applicable data protection laws and maintain adequate safeguards.

5. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations (such as tax and accounting requirements).

6. Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data (where legally permissible)
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Cookies

Our website uses cookies to enhance your experience. You can accept or decline cookies through your browser settings. For more details, please refer to our Cookie Policy.

8. Security

We implement strong technical and organisational measures to protect your data, including encryption, secure payment gateways, and access control.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices. We recommend reviewing their privacy terms before providing any personal data.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the site means you accept those changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@vellure.co.uk
Website: www.vellure.co.uk